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another Member State of the European Union. In this case,
the sale must follow the Spanish law, as well as the
enforceable one in the country of destination.
On the other hand, it is important to highlight the
problems that may arise at the time of the medicines
delivery. The pharmacist in charge of dispensation of
medicines is the person responsible of this expedition
which may only be sent from the pharmacy responsible
for the dispensation, indicating, among others, data and
expenses of mailing, and the address.
It is also important that after delivering the medicine in harmonized at international level in terms of definition of
the address where the user has indicated, refunds are not
permitted unless the medicines have been delivered by
mistake, do not correspond with the order or have been
damaged during the transport.
With regard to means of payment, the web can offer
different ways according to the needs of the author. These
means can be: a) credit/debit card; b) bank transfer; c)
payment gateways; d) cash on delivery payment.
In addition, we should consider that when dispensing
non-prescription medicines, the pharmacist is using
Internet technology. Consequently, he/she must know that
such mean facilitates the transmission of information and
transactions but at the same time it is important to know
that this is a mean that requires the development and use of
a series of measures to take advantage of all abilities it can 4. REFERENCES
eventually provide.
On the one hand, pharmacies should have a technology
infrastructure (hardware and software) for dispensingnon-
prescription medicines for human use through websites . In
addition, the infrastructure developed for the website of
the pharmacy must ensure the availability of services
offered during the period established for it, as well as an
adequate level of usability, presenting structured
information so that it offers easy, intuitive and fast
navigation.
The records of purchases and forms exchanged
between the user and the pharmacy during the purchase
process should be stored in a secure system that guarantees
that the information is kept for a minimum period of two
years (the maximum required by law).
The information used in dispensing through websites of
non-prescription medicines for human use is related to the
user's health. For this reason there must be included
security measures described in Royal Decree 1720/2007
(21), of 21 December, which approves the Regulation
implementing Organic Law 15/1999, of 13 December (22),
on the Protection of Personal Data. It is also
recommended conducting a daily backup of the system and
of the users and purchases data recorded on the web. Thus,
the legal compliance of service record will be guaranteed
for at least two years against possible failures.
All these requirements are not a simple list of
exigencies to enable the performance of these services. It
is an effective and safe way to ensure users/patients the
accessibility to non-prescription medicines for human use
through Internet and to regulate exhaustively this sale to
332
Carlos del Castillo Rodríguez, María Jesús Lozano Estevan
deal with the problem of illegal purchase of medicines
through telematics channels that in many cases are the
entry mechanism of the reported counterfeit medicines.
3. CONCLUSION
The counterfeiting of medicines is a major problem
worldwide, affecting in varying degrees to all countries.
Adequate legislation and clear definition concerning
counterfeit medicine is necessary. Today we need a
counterfeit medicine, although various attempts to carry
out coordination at the local level to be necessary to ensure
adequate regulation, control and research. There are
several initiatives at both international and European
Union level to eradicate counterfeit drugs. In this paper we
have analyzed European standards and the various national
and international strategic plans that have been established
to try to resolve this emerging problem.
In our view, it is necessary to provide more
information to patients and healthcare professionals about
the risk involved in the use of these drugs. It is essential to
raise awareness of irrigation there to buy drugs by
telematics ways, since there is a possibility that they are
false.
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@Real Academia Nacional de Farmacia. Spain